Frequently Asked Questions

Everything you need to know about shopping fashion on Amazon.

How can I track my fashion order?

You can track your package by visiting 'Your Orders' in your account settings and selecting 'Track Package' next to your specific fashion item.

What is the return policy for clothing and shoes?

Most fashion items fulfilled by Amazon can be returned for free within 30 days of receipt, provided they are in their original, unworn condition with tags attached.

How do I find the right size?

Each product page features a 'Size Chart' link located above the size selection dropdown. We also provide 'Fit Predictor' recommendations based on your purchase history and reviews.

What is Prime Try Before You Buy?

This is a Prime-exclusive program that allows you to choose up to 6 items across clothing, shoes, and accessories to try on at home for 7 days. You only pay for what you decide to keep.

Are the designer brands on Amazon authentic?

Yes, Amazon Luxury Stores and authorized retailers sell 100% authentic products. We have strict policies against counterfeit goods to ensure brand integrity.

Can I exchange an item for a different color or size?

Yes, if the item is eligible for an exchange, you can select the 'Return or Replace Items' option in 'Your Orders' to choose a different size or color of the same style.